7-Day No Questions Asked Refund Policy

At IDEO, we are dedicated to providing you with exceptional cloud services. We understand that, occasionally, your needs may change. To ensure your satisfaction, we offer a no questions asked, 7-day refund policy.

Policy Overview

– Eligibility for Refund: Our 7-day no questions asked refund policy applies to all new cloud service accounts. Customers who purchase a cloud service plan may request a full refund within 7 days of the initial purchase date.

– Refund Requests: To request a refund, please contact our customer support team at [email protected]. You will need to provide your account details and state that you wish to apply for a refund.

Key Terms

1. Refund Period: The 7-day period begins on the date of your initial payment for the cloud service. Refund requests made after this period will not be honored.

2. Payment Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to process once your request is approved.

3. Non-Refundable Items: The following items are non-refundable:
– Domain registration fees (unless included in a specific promotional package).
– Any additional services (e.g., backups, migrations) purchased separately from the cloud service plan.
– Payments made for add-ons or extras associated with your cloud service account.

4. Usage Policy: If the cloud service account has violated our terms of service or if excessive resources were used during the 7-day trial, we reserve the right to deny the refund request.

5. Cancellation Process: If you wish to cancel your service and seek a refund, please follow the proper cancellation process as outlined in our terms of service.

Contact Information

If you have any questions about this policy or need assistance with your refund request, please reach out to us:

– Email: [email protected]
– Support Portal: https://ideosolutions.freshdesk.com

Final Note

Your satisfaction is our priority, and we appreciate your understanding of our refund policy. Thank you for choosing IDEO for your cloud service needs.